Warranty & Customer Support Policy
The No Bull Service Guarantee
Refunds & Returns
All products are warranted free of material or workmanship defects for one year after the purchase date.
Such defects would be noticed quickly upon use, so 90 days would give ample time for these to be detected.
In the event of defects, products will be replaced, or if desired, a refund will be issued promptly upon receipt of the defective item.
We have always responded quickly and are willing to help people adjust to these products! Gem polishing has many subtle tricks, and many products offered here often “feel” different than the Old Standards from the 1970’s.
That’s right! No disclaimers and no Weasel Words!
The BATT Lap probably has the lowest return rate in the industry, at far less than 1%!
With this degree of customer satisfaction, I have always been happy to work with new BATT users to make certain they have good results with the BATT lap. After all, I am a gemcutter myself, and take pride in my products! Remember, I originally developed the BATT lap for my own shop.
Most returns have been for shipping damage, or accidents. For example, one person ran over one with a chair, another had a visiting grandchild drop one on the floor, a few people have gotten theirs contaminated with things like a well that delivered sandy cooling water, or a 1200 lap that was dying and throwing contaminants around.
In these cases, the lap is instantly replaced for the token resurfacing fee.
In rare cases of casting or machining defects, the lap is immediately replaced with no shipping charge on the replacement. Just send me the questionable one so I can throw it in the melting pot! (It is an expensive alloy.)
Pretty simple and straightforward!
Having trouble getting used to the lap? Never used charged metal laps before?
I am always glad to work with new users, whether a beginner, or a long-time “other lap” user!
I am proud of the many people I have been able to help “convert” to the BATT lap!
NOTE: Laps that have been dropped onto a hard surface usually have grain damage at the edge so severe that resurfacing is doubtful!
I have also had a few returned in this condition under my (generous) warranty. I am proud of the title of my warranty page, but this has to start working in both directions, to be fair. Since BATT™ rings like a bell, unless it happened in shipping (and this causes carton damage or crushing), most people are aware of it when they drop the lap on the floor.